ASSESSMENT OF THE EFFECT OF THE MEDICAL STORAGE AND RETRIEVAL SYSTEMS ON SERVICE DELIVERY: A CASE OF KISWA HEALTH CENTRE IV. A CROSS-SECTIONAL STUDY.

Adrine Mpirirwe; David  Asimwe; Janefrank  Nalubega

doi:10.51168/sjhrafrica.v5i3.968

Authors

Adrine Mpirirwe Department of Medical Records and Health Informatics, Mildmay Institute of Health Sciences.
David Asimwe Department of Medical Records and Health Informatics, Mildmay Institute of Health Sciences.
Janefrank Nalubega Mildmay Institute of Health Sciences

DOI:

https://doi.org/10.51168/sjhrafrica.v5i3.968

Keywords:

Medical storage, Retrieval systems, Kiswa Health Centre IV, Service delivery

Abstract

Background:

This study aimed at assessing the effect of the Medical Storage and Retrieval Systems on Service Delivery.

Methodology:

This study adopted an analytical and cross-sectional research design that aimed at data collection for two or more variables examined at a single point in time to detect variable patterns of association. The study targeted a sample of 156 respondents and the sample respondents were drawn from the top management and middle-level staff as well as the outgoing patients from Kiswa Health Centre IV. 150 questionnaires were effectively filled in for analysis translating to a 96.2% response rate. Data analysis was conducted using SPSS on the information gathered to generate descriptive statistics. The presentation of results was done in tables and figures.

Results:

In terms of the impact of medical retrieval systems used for patient records on Service Delivery, the results indicated that medical retrieval systems positively impact Service Delivery at Kiswa Health Centre IV, this is indicated by a correlation coefficient, r =.878 whose p-value is less than 0.01. In line with the effect of the medical storage systems used on the Service Delivery, the results of the study established that there was a positive and significant relationship between the Medical Storage System and Service Delivery of Kiswa Health Centre (r =.743, p-value<0.01).

Conclusion:

The major challenges faced with the storage and retrieval of patient records at Kiswa Health Centre IV were the inefficient retrieval process, the breakdown with the integration of electronic health records, data loss or corruption challenges, training and adoption of the system challenges, data migration challenges, inadequate staff to operate the systems and finally the disorganization in record management.

Recommendation:

There is a need to recruit more medical personnel to improve the service delivery at Kiswa Health Centre IV given the challenge of inadequate resources.