A CROSS-SECTIONAL STUDY OF DETERMINANTS INFLUENCING HOSPITAL SELECTION FOR PATIENTS UNDERGOING ELECTIVE GENERAL SURGERY.

Rajani  Ranjan

doi:10.51168/sjhrafrica.v5i12.1488

Authors

Rajani Ranjan Assistant Professor, Department of Surgery, Lord Buddha Koshi Medical College & Hospital, Baijnathpur, Saharsa, Bihar, India

DOI:

https://doi.org/10.51168/sjhrafrica.v5i12.1488

Keywords:

Elective surgery, Hospital choice, Patient satisfaction, Healthcare quality, General Surgery, Patient decision, Factor Analysis, Patients’ Preference, Surgeon’s reputation

Abstract

Background

For many patients, the decision to have elective surgery can be extremely difficult. A variety of things may influence their choice of hospital. To maximize service delivery and improve patient satisfaction, healthcare providers must have a thorough understanding of these aspects. This study aims to find and analyze the variables influencing hospital preference for patients receiving elective general surgery.

Materials and Methods

200 individuals who were scheduled for elective general surgery took part in this study. Demographics, hospital-related characteristics, factors related to surgeon, hospital accreditation, infrastructure and academia were all evaluated using a standardised questionnaire.

Results

The surgeon's competence (93%), attitude toward patients (90%), and cost-effectiveness (86%) were the most important variables influencing hospital choice. Additionally, significant were knowing the hospital well (73%) and prior repute of the hospital (76%). Patient choices were affected by the hospital's infrastructure (70%) and accreditation (56%).

Conclusion

The three most important factors influencing hospital choice for elective procedures are cost effectiveness, surgeon skill, and patient experience. Hospital amenities and reputation are also very important. By being aware of these elements, hospital managers can increase patient satisfaction and draw in new patients.

Recommendation

High clinical care standards, cost, and improving patient experience through better facilities and communication should be the key priorities of hospital management. It is also crucial to make an effort to establish and preserve a favourable reputation for the institution.

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